交通运输系统工程与信息

交通运输系统工程与信息 ›› 2003, Vol. 3 ›› Issue (1): 45-50 .

• 系统工程理论与方法 • 上一篇    下一篇

基于设备能力利用的铁路运输服务水平研究

石道华1，丁勇2，毛保华2   

  1. 1.长沙铁路总公司，长沙410001；2.北京交通大学交通运输学院，北京100044
  • 收稿日期:2002-01-22 修回日期:1900-01-01 出版日期:2003-02-01 发布日期:2003-02-01

On Levels of Service of Railway Facilities Based on Capacity Utility

SHI Dao-hua1，DING Yong2，MAO Bao-hua2

  

  1. 1. Changsha Railway General Company,Changsha 410001，China；2. School of Traffic and Transportation, Beijing Jiaotong University, Beijing 100044，China
  • Received:2002-01-22 Revised:1900-01-01 Online:2003-02-01 Published:2003-02-01

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摘要： “以人为本”是评价服务水平的根本。分析了铁路运输服务质量概念的内涵，从服务质量角度提出了评价运输生产设备能力的方法，建立在考虑服务质量水平下区段与车站能力的确定方法及具体评价参数模型。根据铁路区段、车站运输设备运用的特点，提出了确定设备运用服务水平的横向裕量和纵向裕量概念，论述了从负荷、延误、晚点恢复能力三个方面来评价区段、车站服务水平的理论依据，提出了按4个级别来确定铁路运输服务水平的具体方法。以株洲北编组站为案例，分析了如何提高铁路设备能力利用，提高运输服务质量。

关键词: 铁路运输组织, 服务水平, 运输能力, 优化

Abstract: Human being is the most important factor in evaluating the quality of transport service. This paper analyzes the meaning of service quality of railway transportation systems. A new methodology is advanced to appraisal the capacity utility for railway facilities both on railway sections and stations. Based on the definition of railway LOSs, the paper constitutes the modeling of the capacity for railway facilities. Horizontal and vertical abundances have been advanced to describe the affection of facility utility on railway LOSs. Four LOSs and their theoretical evidences have then been defined to evaluate the corresponding facility utilities with considerations to railway loading, delay and restoration possibility. Finally, the authors takes the North Zhuzhou Station as an example to analyze its capacities and applications of equipments. A series of measurements have been suggested to improve the operations of the stations to better fit market environment.

Key words: railway operation, level of service, transport capacity, optimization