交通运输系统工程与信息 ›› 2016, Vol. 16 ›› Issue (2): 212-218.

• 案例分析 • 上一篇    下一篇

考虑信效度的地铁车站通道服务水平研究

杨亦慧a,b,李海鹰*a,蒋熙a,郑勋a,b,许心越a,张庆瑜a,b   

  1. 北京交通大学a. 轨道交通控制与安全国家重点实验室;b. 交通运输学院,北京100044
  • 收稿日期:2015-09-15 修回日期:2015-12-15 出版日期:2016-04-25 发布日期:2016-04-25
  • 作者简介:杨亦慧(1981-),女,山西平遥人,博士生.
  • 基金资助:

    国家科技支撑计划/ Major State Basic Research and Development Program of China (2011BAG01B01);国家重点实验室自主课题/ State Key Lab of Rail Traffic Control and Safety, China (RCS2015ZZ002);北京市自然基金/ Natural Science Foundation of Beijing (9164033).

LOS of Pedestrian Perception for Corridor in Subway Station Considering the Reliability and Validity

YANG Yi-huia,b,LI Hai-yinga,JIANG Xia,ZHENG Xuna,b,XU Xin-yuea,ZHANG Qing-yua,b   

  1. a. State Key Laboratory of Rail Traffic Control and Safety; b. School of Traffic and Transportation, Beijing Jiaotong University, Beijing 100044, China
  • Received:2015-09-15 Revised:2015-12-15 Online:2016-04-25 Published:2016-04-25

摘要:

为了给乘客提供人性化的服务,本文利用乘客感知—反应的方法研究了地铁 车站通道服务水平标准及其划分方法.利用问卷调查和重要度指数法确定了评价指标(乘客平均占用空间)和最小样本量(200).通过图片分组检验确保了服务水平感知问卷各题项 图片的覆盖面.通过专家评估和文献参考确保了问卷的内容效度,通过问卷调查过程的把 握和数据逻辑判断确保了问卷的信度,通过验证性因子分析检验了问卷的结构效度,利用有效数据形成了A-E级标准.结果显示,本文标准均低于TCQSM的A-E级,但DE级间 阈值略高于TCQSM的EF级间阈值;分性别对比时,男性乘客的A和B级标准高于女性, 而C和D级标准基本相同.经分析该标准较为合理,用此方法可以确定其它设备设施的服务水平.

关键词: 城市交通, 服务水平阈值划分, 验证性因子分析, 乘客感知, 信效度检验, 重要度指数法

Abstract:

Based on pedestrian’s“perception- response”and in order to provide expected service to passengers, a method is presented to determine thresholds of level of service (LOS) for corridor in subway station. Both the perception indicator of assessing LOS, average space occupancy, and sample size, 200, are decided by questionnaire survey and the method of importance index. Picture grouping test is conducted to make sure the coverage of pictures in each item of questionnaire. Validity of content is guaranteed by experts and references. Reliability of the survey data is insured by controlling the process of questionnaire survey and logical analysis of the survey data. Structural validity is tested by confirming factors analysis. Criteria of LOS A-E are calculated by using qualified data. As shown in the results, the criteria are lower than that of AE in TCQSM, the threshold between D and E is a little higher than that between E and F in TCQSM. Compared between genders, the criteria of LOS A and B of male are higher than that of female, C and D of both are almost the same. The criteria are analyzed to be reasonable and the method presented can be applied to determine thresholds of LOS of other facilities and infrastructure in subway.

Key words: urban traffic, classification of level of service, confirming factors analysis, pedestrian perception, test of reliability and validity, the method of importance index

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