关键词: 铁路运输, BP神经网络, 客运服务质量, 评价体系, 评价指标

Abstract:

In order to objectively and accurately evaluate the railway passenger service quality, an evaluation system is built from the perspective of passenger perception. Railway passenger service quality evaluated algorithm and BP evaluated network model of solving are built based on BP algorithm. Through the network training, the network output reached a desired accuracy and met the requirements of passenger service quality evaluation. Finally, through the railway passenger questionnaire examples, it is analyzed and simulated from the aspects of the mean square error, statistical the recognition rate. Passenger service quality is comprehensive evaluated and compared with fuzzy comprehensive evaluation method. Experimental results show that the evaluation index system built is scientific and reasonable .The convergence is faster and the error is smaller of evaluation algorithm proposed. It can effectively reflect the quality of passenger service and provide reference for advancing and improving passenger service quality

Key words: railway transportation, BP neural network, passenger service quality, evaluation system, evaluation index