[1] WONG I K A, DIOKO L A N. Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos[J]. Tourism Management, 2013, 36(3): 188-199.
[2] CELIK E, AYDIN N, GUMUS A T. A multi- attribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey[J]. Transport Policy, 2014, 36(36): 283-293.
[3] AYDIN N, CELIK E, GUMUS A T. A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul[J]. Transportation Research Part A: Policy and Practice, 2015(77): 61-81.
[4] 肖娟, 李枫. 基于偏最小二乘法的城轨交通乘客满意度测评方法[J]. 城市轨道交通研究, 2011, 14(7): 56-59. [XIAO J, LI F. Assessment on passengers' satisfaction about urban rail transit based on PLS[J]. Urban Mass Transit, 2011, 14(7): 56-59.]
[5] 沈玮薇, 肖为周. 基于SEM的轨道交通乘客满意度测评模型[J]. 武汉理工大学学报, 2015, 37(5): 48-56. [SHEN W W, XIAO W Z. Passenger satisfaction evaluation model for rail transit based on structural equation modeling[J]. Journal of Wanhan University of Technology, 2015, 37(5): 48-56.]
[6] 矫丽丽, 徐永能, 于世军. 城市轨道交通乘客满意度测评模型[J]. 重庆交通大学学报(自然科学版), 2012(31): 638-640. [JIAO L L, XU Y N, YU S J. Research on urban rail transit passenger satisfaction evaluation model[J]. Journal of Chongqing Jiaotong University (Natural Science) , 2012(31): 638-640.]
[7] 侯杰泰, 温忠麟, 成子娟. 结构方程模型及其应用[M].北京:教育科学出版社, 2004. [HOU J T, WEN Z L, CHEN Z J. Structural equation model and its application[M]. Beijing: Education Science Press, 2004.]
[8] 吴明隆. 结构方程模型—AMOS的操作与应用[M]. 重庆: 重庆大学出版社, 2010. [WU M L. Structural equation model- the operation and application of AMOS[M]. Chongqing: Chongqing University Press, 2010.]
[9] 陈坚,杨亚璪,李小兵,等. 基于SEM的城市公交方式选择行为模型[J]. 交通运输系统工程与信息, 2014, 14(5): 202- 208. [CHEN J, YANG Y Z, LI X B, et al. Mode choice behavior model of urban public transport based on SEM[J]. Journal of Transportation Systems Engineering and Information Technology, 2014, 14(5): 202-208.]
[10] HWANG K, WU K, JIAN R J. Modeling consumer preference for global positioning system-based taxi dispatching service: Case study of Taichung City,
Taiwan[J]. Transportation Research Record Journal of the Transportation Research Board, 2006, 1971(1): 99-106.
[11] 周钱,李一,孟超,等. 基于结构方程模型的交通需求分析[J]. 清华大学学报(自然科学版), 2008, 48(5): 879-882. [ZHOU Q, LI Y, MENG C, et al. Analysis of travel demand based on a structural equation model[J]. Journal of Tsinghua University (Science and Technology) , 2008, 48(5): 879-882.] |